Effective Date: May 4, 2026
Loopline Travel (“we,” “us,” or “our”) is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information in the course of providing our travel agency services, including vacation planning, cruise bookings, and travel consultations through our website, looplinetravel.com.
As a travel agency based in Ontario, Canada, our privacy practices are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation.
1. Accountability
Loopline Travel is responsible for the personal information under our control. We have designated a Privacy Officer to oversee our compliance with this policy. For any inquiries, please contact Rowena Cruz.
2. Information We Collect
To provide you with personalized travel planning and booking services, we may collect the following information:
- Personal Identifiers: Name, address, phone number, email address, and date of birth.
- Travel Documents: Passport information, citizenship, and visa requirements.
- Payment Information: Credit card details (processed securely) and billing address.
- Travel Preferences: Dietary restrictions, health-related accommodations, loyalty program numbers, and past travel history.
- Website Usage Data: IP address, browser type, and cookies (to improve your experience on our site).
3. How We Use Your Information
We use your personal information for the following purposes:
- To plan and book your vacation, cruises, and hotel accommodations.
- To communicate with you regarding your itinerary and travel updates.
- To process payments and prevent fraud.
- To comply with legal and regulatory requirements (e.g., TICO regulations).
- With your express consent, to send you marketing materials and exclusive travel deals (you may opt-out at any time).
5. Sharing Your Information
We only share your information with third parties as necessary to fulfill your travel requests:
- Travel Suppliers: Airlines, cruise lines, hotels, tour operators, and insurance providers.
- Nexion Travel Group Canada: As our host agency, they provide back-office and booking support.
- Service Providers: Payment processors and website hosting services.
- Legal Requirements: When required by law or to protect our legal rights.
We do not sell or rent our customer lists to third parties.
4. Consent
By using our services or providing us with your information, you consent to the collection, use, and disclosure of your information as described in this policy. We will seek your express consent for any secondary uses, such as marketing. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
6. Safeguards and Retention
We implement industry-standard security measures, including encryption and secure storage, to protect your data from unauthorized access, disclosure, or misuse. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
8. Cookies
Our website uses cookies to enhance functionality and analyze traffic. You can adjust your browser settings to refuse cookies, though some parts of the site may not function properly as a result.
7. Your Rights (Access and Correction)
You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. To make a request, please contact our Privacy Officer.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Rowena Cruz
Travel Counselor, Loopline Travel
Email: infotravel@looplinetravel.com
Website: looplinetravel.com